01 / COMMUNICATION
Direct Customer Contact
Engage with customers through a familiar messaging app without requiring them to install additional software.
24/7 Support & Consultation
📞 WhatsApp: +994 10 2288787
✉️ Email: support@realtech.az
WhatsApp Business API
RealTech / Business Communications
WhatsApp Manager — for Your Business.
A professional platform for automating customer communications. Bulk and personalized messaging, automated notifications, chatbots, and CRM integration — powered by Meta’s official WhatsApp Cloud API.
Meta Business
Cloud API
Business Systems
CRM · ERP · E-commerce · Web Apps
WhatsApp Business Platform
API · Webhooks · Message Templates
WhatsApp Notifications
Automated Message Delivery
↗ Customers
Confirmations, Updates, Support
↗ Employees
Requests, Tasks, Notifications
Solution Overview
Turn WhatsApp into a Business Process Tool.
RealTech helps companies in Azerbaijan implement the WhatsApp Business Platform, connect corporate phone numbers, and establish centralized customer communications. Our solution combines automated notifications, personalized messaging, and integration with existing business systems.
02 / AUTOMATION
Less Manual Work
Automatically send confirmations, reminders, and status updates based on events in your business systems.
03 / PERSONALIZATION
Relevant Messaging
Personalize notifications using customer names, order numbers, appointment dates, and other relevant information.
04 / INTEGRATION
Connected Ecosystem
Connect WhatsApp with CRM, ERP, online stores, and your own corporate web applications.
05 / SCALABILITY
Ready to Grow
Expand your communications as your business grows, within Meta’s applicable messaging limits and policies.
06 / ANALYTICS
Clear Visibility
Monitor message sending, delivery, errors, and processing results through available reporting tools.
Key Capabilities
One Platform. Multiple Communication Scenarios.
From simple notifications to complex integrations and automated customer support, the solution adapts to your company’s business processes.
✓ WhatsApp Campaigns
Marketing campaigns and personalized messages for recipients who have provided the required consent.
✓ Automated Notifications
Orders, payments, service requests, deliveries, appointments, and reminders.
✓ Chatbots
Automated responses, request handling, and seamless transfer of conversations to human agents.
✓ AI Assistants
Intelligent customer support workflows, subject to applicable Meta policies.
✓ Business Numbers
Connect existing or new business phone numbers, subject to platform requirements.
✓ Multimedia Messaging
Text, images, documents, videos, interactive buttons, and message templates.
Integration
Make WhatsApp Part of Your IT Infrastructure.
WhatsApp Cloud API and Webhooks allow you to connect WhatsApp to existing information systems and automate communication workflows.
- Two-way exchange of messages and events
- Automated delivery of approved message templates
- Data exchange between CRM, ERP, and WhatsApp
- Automated handling of incoming customer requests
- Custom integrations with corporate services
Microsoft Dynamics 365
Bitrix24
Odoo
Salesforce
E-commerce
Custom API
Automation Examples
01
New Order
The customer automatically receives an order confirmation.
02
Status Change
The system sends updates on service requests or delivery progress.
03
Scheduled Appointment
Automatic reminders about appointment dates and times.
04
Customer Inquiry
A chatbot handles the request or transfers it to a support agent.
How It Works
From a Business Event to a WhatsApp Message.
An automated workflow reduces manual tasks and helps keep customers and employees informed.
01
Event
An order, service request, or status update is created in your CRM, ERP, or web application.
02
Processing
The integration prepares the required data and selects an appropriate message template.
03
Delivery
The message is sent through the official WhatsApp Cloud API.
04
Result
The recipient receives the notification, while the system processes available delivery status updates.
Meta Architecture
A Modern Approach to Managing WhatsApp Communications.
RealTech uses the official WhatsApp Business Platform and follows the evolution of Meta’s account management, phone number, integration, and paid messaging models.
Support for evolving account models, including WAAC/PMA, depends on the actual availability of the relevant Meta capabilities and the customer’s account configuration.
Solution Components
01
Meta Business
Management of business assets, permissions, and settings.
02
WhatsApp Manager
Configuration of WhatsApp Business, phone numbers, and message templates.
03
Cloud API / Graph API
Programmatic sending and receiving of messages.
04
Webhooks
Receiving events and message status updates.
Technical Information
The Technology Behind the Solution.
Official Meta APIs provide a standardized approach to integration, automation, and message management.
| Platform | Meta WhatsApp Business Platform |
|---|---|
| API | WhatsApp Cloud API / Graph API |
| Hosting | Meta Cloud Infrastructure |
| Messaging | Incoming and outgoing messages, subject to Meta policies |
| Content Types | Text, images, videos, documents, interactive elements |
| Templates | Marketing, Utility, Authentication |
| Integrations | CRM, ERP, CMS, e-commerce, corporate applications |
| Automation | API, Webhooks, Chatbots |
| Analytics | Available sending, delivery, and error statuses |
| Scalability | According to applicable Meta limits and restrictions |
| Security | HTTPS, access tokens, permission management |
Industry Solutions
Designed for Businesses of Every Size.
WhatsApp Business API is suitable for organizations that need timely customer updates and automated recurring communications.
Retail & E-commerce
Orders, deliveries, promotions, and customer support.
Financial Services
Service notifications and customer communications.
Healthcare
Appointment confirmations and reminders.
Logistics
Shipment tracking and delivery notifications.
Education
Schedules, registration, and information updates.
Travel & Hospitality
Reservations, confirmations, and service updates.
Service Companies
Service requests, appointments, and customer follow-up.
Online Platforms
Notifications for service providers and customers.
Pricing
Flexible Pricing for Your Business Requirements.
Pricing is calculated individually based on the number of connected phone numbers, message volume, required features, and integration complexity.
Implementation & Setup
Custom Quotation
Initial onboarding, business account configuration, phone number setup, message templates, and integrations.
- Requirements assessment
- Account setup and configuration
- Automation setup
- Workflow testing
Operations & Support
Usage-Based Pricing
Service maintenance and messaging charges according to Meta pricing and RealTech service terms.
- Connected phone number management
- Messaging charges based on Meta rates
- Technical support
- Additional integrations
Messaging charges depend on the message category, recipient country, and applicable Meta pricing. Exact terms are provided in the commercial quotation.
Why RealTech
Technology, Integration, and Support in One Solution.
RealTech goes beyond connecting WhatsApp Business API. We help integrate it into real business processes, from solution design to ongoing technical support.
✓ End-to-End Approach
Onboarding, configuration, and integration.
✓ Local Support
Technical support for businesses in Azerbaijan.
✓ Flexible Architecture
Solutions tailored to your existing corporate systems.
✓ Official API
Integration using Meta’s WhatsApp Business Platform.
FAQ
Frequently Asked Questions.
What is WhatsApp Business API?
It is Meta’s official API for integrating WhatsApp with business systems, automating messages, and managing customer communications.
Can I send bulk WhatsApp messages?
Yes, provided you comply with Meta’s policies, obtain the required recipient consent, use appropriate message templates, and observe applicable messaging limits.
Can I use my existing phone number?
Yes, if the number meets Meta’s requirements and can be connected under the selected WhatsApp Business Platform configuration.
Can WhatsApp be integrated with CRM or ERP?
Yes. Cloud API and Webhooks support integrations with CRM, ERP, online stores, and custom applications.
How is messaging pricing calculated?
Pricing depends on the message category, recipient country, applicable Meta rates, and RealTech service terms.
Can WhatsApp work with multiple business systems?
Yes. Multiple corporate systems can communicate through an integration layer. Connecting different providers or solutions to the same account and number depends on the supported architecture and Meta policies.
Get Started with RealTech
Take Your Business Communications to the Next Level.
Automate notifications, improve customer service, and integrate WhatsApp with your business systems. Contact our team to discuss your project requirements.